Products ordered for the North London area will be dispatched from a Pinks store, we are proud to be affiliated to the Interflora relay service and may process orders for areas beyond our local delivery zone through this service. Your flowers will then be dispatched through one of 1700 quality checked UK members. We also on occasion use courier or postal services to UK mainland addresses.
Deliveries are normally made between 9am and 6pm. However, during busy periods, these delivery times may differ slightly, and we reserve the right to deliver between 7am and 9pm.
We do offer premium delivery options which are supplied at an additional charge. Please be aware we are unable to guarantee at set delivery times unless a premium option is selected.
Deliveries are available from Monday to Saturday. We are currently unable to deliver orders on a Sunday or Bank Holidays. (Except for peak occasions)
Our next-day deliveries are only available to UK mainland addresses. We are not able to deliver to Northern Ireland, Rebublic of Ireland, Scottish Highlands, Channel Islands and some rural areas. We are also unable to deliver to PO Boxes or BFPO addresses.
Where possible, we will attempt to obtain a signature from the intended recipient of the flowers. If standard delivery is chosen, we cannot guarantee an exact delivery time
If no-one is available to receive the delivery, our courier will normally follow any delivery instructions provided, leave the order securely or with a neighbour and leave a delivery card stating the item's location. In the event that they are unable to leave the order securely, the driver may return the item(s) to their local branch and leave a delivery card giving the recipient the option to call to reschedule delivery or collect the order from the branch. If no contact is received from the recipient to arrange re-delivery we will normally contact the customer. Please note that only one re-delivery attempt will be made.
In the event of late delivery when a premium delivery option is chosen, we will normally refund the delivery charge associated with your order
For deliveries to large businesses, hospitals, universities etc, deliveries will normally be made to the reception or post-room. Delivery to the named recipient is not possible to these types of addresses in many cases. Please see below for more information.
If the address provided is incorrect or incomplete or if the delivery is refused, we reserve the right to charge up to 100% of the original order value to re-deliver to the same or an alternate address.
We are unable to call recipient prior to delivery.
Other important delivery information